State Farm® Insurance Agent Adam Robertson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandy Urbina
October 7, 2024
5
out of
5
rating by Sandy Urbina
"I had the best experience. I want to thank Mariana for being so helpful and knowledgeable."
We responded:
"Thank you, Sandy, for sharing your wonderful experience! I'm happy to hear that Mariana was so helpful and knowledgeable during your visit. We truly appreciate your kind words and are always here to assist with any future needs. - Adam Robertson - State Farm Insurance Agent, Henderson, NV"
Jessie Porreca Moser
October 5, 2024
1
out of
5
rating by Jessie Porreca Moser
"Would give negative stars if I could! First State Farm randomly increases your bill without any notice or discussion. My bill increased every single month until I canceled. I put in a cancellation request and then a month later received a bill for one of my four policies. I emailed them and they told me it’s canceled and to ignore it. However my account shows an autopay scheduled to pay $200. I called because I need the payment to be canceled if my policy is supposedly canceled (it’s not). She lied to my face. I got confirmation that she never canceled my policy and she only requested cancellation when I reached out yesterday. Almost a month late. Mariana was EXTREMELY rude on the phone and gave me a lot of attitude and kept saying “as I said in my email”. That wasn’t the issue. The issue is the payment is showing as active and I need it removed but she can’t pull her head out long enough to provide good customer service to help me. Had to use the online chat to get my payment canceled. She also claimed to be a supervisor and she’s just an Agents executive assistant. So she lied to me about multiple things. Now I got a renewal notice and a thousand dollar bill. The policy was never canceled. She’s a rude liar."
We responded:
"Jessica, thank you for the feedback. Please give our office a call if you have any additional questions. - Adam Robertson - State Farm Insurance Agent, Henderson, NV"
Nicole Rodriguez
October 4, 2024
5
out of
5
rating by Nicole Rodriguez
"Mariana has not only given me great and prompt service every time but still remain the lowest rate in the market. Makes me very glad to see I chose an agent that is giving not only great customer service, but the best rate!”"
We responded:
"Nicole, thank you for your wonderful review! I'm glad to hear that Mariana has consistently provided you with prompt and excellent service while also offering competitive rates. It's great to know that you're satisfied with your choice and the service you receive from our team. If you ever need further assistance or have any questions, we're always here to help! - Adam Robertson - State Farm Insurance Agent, Henderson, NV"
isabel santiago
July 18, 2024
5
out of
5
rating by isabel santiago
"Excelente customer service.. kimberly and jenny are amazing.. extremely knowledgeable. thank you ladies for your help will definitely recommend this location.."
Raul Ibarra
June 15, 2024
5
out of
5
rating by Raul Ibarra
"We love Adam Robertson as our state farm agent , their staff is always so nice and fast to respond. Adam and his staff always meet our personal and business needs, I am actually going to be calling them this Monday to add two more vehicles. I love the safety and peace of mind of having state farm as our insurance carrier."
We responded:
"Raul, we are thrilled to hear that you are pleased with our service and that we have met your personal and business insurance needs! Adding two more autos to your coverage is a fantastic decision for added safety and peace of mind. Thank you for choosing us as your insurance carrier. We look forward to assisting you further! - Adam Robertson - State Farm Insurance Agent, Henderson, NV"
Megan Cash
May 8, 2024
5
out of
5
rating by Megan Cash
"Jennifer is absolutely amazing at her job! She is very professional and has the best customer service. Thank you!"
We responded:
"Megan, I am thrilled to hear that Jennifer provided you with amazing customer service! We are grateful for your positive feedback and pleased to know you had a professional experience with us. Thank you for choosing our office for your insurance needs! Adam Robertson - State Farm Insurance Agent, Henderson, NV"
Rebekah Dasher
May 8, 2024
5
out of
5
rating by Rebekah Dasher
"Jennifer D is by far one of the best agents I’ve delt with. She is super helpful and has the best personality. She’s very knowledgeable, and definitely has made a great impression on this State Farm branch for me."
We responded:
"Thank you, Rebekah, for your review! I'm happy to hear that Jennifer's knowledge left such a positive impression on you. We're pleased to have her on our team, and we're grateful for your kind words. If you ever need assistance in the future, feel free to reach out. - Adam Robertson - State Farm Insurance Agent, Henderson, NV"
Elijah
April 5, 2024
1
out of
5
rating by Elijah
"I've been a loyal customer of State Farm for nearly a decade, but my recent experiences with the office manager have left me deeply disappointed and discouraged. Throughout my interactions with the manager Maudi, I've consistently encountered patronizing and insincere behavior.Despite being a long-term customer, obtaining basic information about my policy has become an arduous task. Maudi consistently refuses to provide the necessary assistance, often redirecting me to the impersonal 800 number or an agent who is never available. This lack of consistent and reliable support is unacceptable.After enduring multiple frustrating interactions, I've made the decision to move my insurance to another office. It's disheartening to have such a negative experience with a company I've trusted for so long. I sincerely hope State Farm takes steps to improve the level of customer service provided at this office to prevent others from experiencing the same disappointment."
We responded:
"Thank you for providing us with your feedback. We appreciate your loyalty as a State Farm customer for almost a decade, and we apologize for the recent experience that did not meet our usual standards. We understand that having a good relationship with your agent is important, but there may be situations where customers need to communicate directly with various departments at State Farm to meet their needs. We take customer service seriously and are always looking for ways to improve. We will use your feedback to ensure a smoother experience for all of our customers."
Tyler Roberson
April 2, 2024
5
out of
5
rating by Tyler Roberson
"Kim and the State Farm ohana helped us so much. Cannot thank them enough for taking care of us!"
We responded:
"Thank you for the five-star rating, Tyler! Our team is pleased to have been able to assist you and provide the help you needed. We appreciate your kind words and look forward to continuing to serve you in the future. Adam Robertson - State Farm Insurance Agent, Henderson, NV"
Tiffany Robledo
January 31, 2024
5
out of
5
rating by Tiffany Robledo
"Absolutely love Mariana! She is so extremely helpful and she works crazy fast. Thank you for helping my family out. Make sure to ask for MARIANA!!!"
We responded:
"Hi, Tiffany! Thank you for the recognition for Mariana! She is a valuable part of the team and we value how much she cares about all our customers."
Jamie Bichelman
December 4, 2023
5
out of
5
rating by Jamie Bichelman
"17 years as an Allstate customer and it was always one of those things where they kept telling me they’re the best, don’t ever switch, and yet discount after discount was just glossed over or removed unbeknownst to me! So I’m really excited today as a first-time State Farm customer, and had a nice first interaction with this office. Was able to get renters insurance solidified within a matter of minutes, and will hopefully have some discounts to discuss when I call back for auto insurance next week. I’m looking forward to being pleasantly surprised with great customer service and hopefully good auto support!"
We responded:
"Jamie, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
cindy matelske
November 28, 2023
5
out of
5
rating by cindy matelske
"Jennifer D. Is awesome. She is professional helpful and a great person to be on your team. Thanks Jennifer"
We responded:
"Thank you for the review, Cindy! We are glad to hear that Jennifer has been able to help you with your insurance needs."
Jasmine J.
March 28, 2023
5
out of
5
rating by Jasmine J.
"While shopping around for insurance I can honestly say I had the best experience working with Jennifer. She was well educated and able to provide a understandable answer to all of my questions. Thank you for making this process that much easier for me! Awesome job!"
We responded:
"Thanks for the kind words, Jasmine! We’re happy to hear Jennifer was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Tyler Etheridge
March 7, 2023
5
out of
5
rating by Tyler Etheridge
"Appreciate all the help jennifer"
We responded:
"Tyler, thank you! We appreciate your trust in us to take care of your insurance policies."
Jack Torres
March 6, 2023
5
out of
5
rating by Jack Torres
"FINALLY someone who gets it! Jennifer was so professional and helpful. Made things easy and understandable."
We responded:
"We love seeing reviews like this, Jack! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Jessica Randolph
February 19, 2023
5
out of
5
rating by Jessica Randolph
"Thank you so much Jennifer! You were so kind and patient!"
We responded:
"Jessica, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Terence Bolden
February 18, 2023
5
out of
5
rating by Terence Bolden
"Great customer service!...Office staff is very professional and will connect you with Adam promptly...Adam matched previous coverages with great premiums! I've already recommended this office to friends & family, they won't disappoint!"
We responded:
"Terence, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Vanessa Juarez
February 17, 2023
5
out of
5
rating by Vanessa Juarez
"Jennifer was so pleasant to work with. Thank you, I appreciate your help!"
We responded:
"Thank you for taking the time to leave us a review, Vanessa. Our State Farm office in Henderson would be nothing without policyholders like you!"
Sean Williams
February 13, 2023
5
out of
5
rating by Sean Williams
"Jennifer was wonderful"
We responded:
"Sean, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Sh Sn
February 9, 2023
5
out of
5
rating by Sh Sn
"Jennifer was super helpful by answering all of my questions and making sure I understood the information given. I didn’t feel overwhelmed with what I was told at all. I would recommend her to anyone."
We responded:
"Thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Pilar Descalzo
February 9, 2023
5
out of
5
rating by Pilar Descalzo
"Jennifer is the absolute best. Great, fantastic customer service!!"
We responded:
"Thank you for the five-stars, Pilar! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Christina Wolbert
February 8, 2023
5
out of
5
rating by Christina Wolbert
"I highly recommend Jennifer Dasher for all of your insurance needs . She's very knowledgeable, personable and efficient. She knows her job well and can help you make the best decisions that will work for you . Great customer service!!!!"
We responded:
"We love seeing reviews like this, Christina! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Briona Chambers
February 8, 2023
5
out of
5
rating by Briona Chambers
"When applying for insurance, it can be a little overwhelming as I don’t know much about it to understand what will work best for me. However, Jennifer reassured me and was very patient with me. She answered all of my questions in a way that I could easily understand. She’s very educated in her field, which made the process so much easier and stress free. I am very appreciative for her help!"
We responded:
"Briona, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that our team was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
Samantha Chavez
February 8, 2023
5
out of
5
rating by Samantha Chavez
"Jennifer was so kind and helpful. She really helped me with an issue I was having with my policy."
We responded:
"Samantha, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."
Mariana Tapia
February 8, 2023
5
out of
5
rating by Mariana Tapia
"Jennifer was extremely helpful and patient with me! Amazing customer service!!"
We responded:
"Thank you, Mariana for the five-star rating! We’re honored to have you as a customer at our State Farm office in Henderson, NV."